Thanks for purchasing our products at Esoterica Lyricum. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us we will  provide a full reimbursement within 14 calendar days of your purchase. This doesn't apply to custom orders which are non refundable. We will strive to make right any issues that you have with your custom order. After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us